Privacy Policy

Last updated: 15 August 2025

Online Water Warehouse (“we”, “us”, “our”) operates onlinewaterwarehouse.com.au (the “Site”).
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you consent to the collection, storage, and use of your personal information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Details you provide directly
    Name, email address, postal address, phone number, payment details, and order information provided when you:

    • Place an order.

    • Contact us through forms, email, or phone.

    • Subscribe to newsletters or request quotes.

  • Automatically collected information

    • Your IP address, browser type, device type, pages visited, and session data.

    • Information collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use personal information for purposes including:

  • Processing and fulfilling orders.

  • Providing customer service and responding to enquiries.

  • Sending order confirmations, invoices, and updates.

  • Sending marketing communications (only with your consent).

  • Analysing website usage to improve our products and services.

  • Meeting legal and regulatory requirements.

3. Cookies and Tracking

We use cookies to:

  • Enable core site functionality.

  • Remember your preferences.

  • Analyse site traffic using tools such as Google Analytics.

  • Personalise content and offers.

You can adjust your browser settings to refuse cookies, but this may limit some site functionality.

4. Sharing Your Information

We do not sell your personal information.
We may share it with:

  • Service providers – e.g., payment processors, delivery couriers, IT support, and analytics providers.

  • Legal authorities – if required by law, regulation, or court order.

  • Business transactions – if our business is sold or merged, under confidentiality protections.

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure they protect your information in line with the APPs.

5. Data Security

We take reasonable steps to protect your information through secure servers, encryption, and access controls.
However, no internet-based service is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purposes for which it was collected.

  • Meet legal and accounting obligations.

  • Resolve disputes.

Once no longer required, we securely delete or anonymise the data.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if the information is inaccurate.

  • Withdraw consent for marketing communications.

  • Make a complaint if you believe we have breached your privacy.

8. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

Privacy Officer – Online Water Warehouse
📍 Store: 331 Taylor Street, Toowoomba, QLD 4350, Australia
📞 (07) 46 343 003
📧 info@onlinewaterwarehouse.com.au

📍 Warehouse: 172 Richmond Hill Ave St, Stamford, NY 90002, USA
📞 (+005) 5896 03 04 05

We aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with the updated date.

Shopping Cart 0

No products in the cart.