Terms and Conditions – Online Water Warehouse

Last updated: 15 August 2025

Welcome to Online Water Warehouse (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of onlinewaterwarehouse.com.au (the “Site”) and the purchase of products from us.

By accessing our Site, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully.

1. General Information

Store Location: 331 Taylor Street, Toowoomba, QLD 4350, Australia.
Warehouse: 172 Richmond Hill Ave St, Stamford, NY 90002, USA.
Contact: (07) 46 343 003 | info@onlinewaterwarehouse.com.au

We reserve the right to update or change these Terms at any time without prior notice. The updated version will be effective upon posting to the Site.

2. Eligibility to Use

You must be at least 18 years old or have the consent of a parent/guardian to use our Site and make purchases.

3. Products and Availability

Product descriptions, images, and prices are listed on the Site. While we aim for accuracy, we do not guarantee that product descriptions or prices are error-free.
All products are subject to availability. If a product is out of stock, we will notify you and offer an alternative or a refund.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
We reserve the right to change prices without notice.
Payment must be made in full before we ship your order.
We accept [insert accepted payment methods—e.g., Visa, Mastercard, PayPal, etc.].

5. Orders

By placing an order, you agree that all details provided are accurate and complete.
Once you submit an order, we will send you an order confirmation by email. This does not constitute acceptance of your order—we accept it only when we ship the products.
We may refuse an order if:
- The product is unavailable.
- There is an error in pricing or description.
- We suspect fraudulent activity.

6. Shipping and Delivery

We ship within Australia and may offer international shipping (where applicable).
Delivery times are estimates only and may vary due to factors outside our control.
Shipping fees and estimated delivery times are displayed at checkout.

7. Returns, Refunds, and Exchanges

Please refer to our Returns & Refunds Policy for full details.
In summary:

We comply with the Australian Consumer Law (ACL) regarding defective or faulty goods.
Change of mind returns are accepted at our discretion and may be subject to restocking fees.
Items must be returned unused, in original packaging, and with proof of purchase.

8. Limitation of Liability

To the extent permitted by law:

We are not liable for any loss, damage, or expense arising from your use of the Site or purchase of products.
Our liability for breach of any warranty or condition implied by law is limited to:
- Replacement of goods or supply of equivalent goods; or
- Payment of the cost of replacing goods or acquiring equivalent goods.

9. Intellectual Property

All content on this Site—including text, images, graphics, and logos—is owned or licensed by Online Water Warehouse.
You may not copy, reproduce, or distribute our content without written permission.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these sites.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

13. Contact Us

If you have any questions about these Terms, please contact:

Online Water Warehouse
📍 Store: 331 Taylor Street, Toowoomba, QLD 4350, Australia
📞 (07) 46 343 003
📧 info@onlinewaterwarehouse.com.au

📍 Warehouse: 172 Richmond Hill Ave St, Stamford, NY 90002, USA
📞 (+005) 5896 03 04 0